General Policies

Scheduling

At Emerald Mountain, we reserve our time exclusively for you, please call 24 hours in advance to ensure availability. We require a credit card or gift certificate to reserve your appointment time.

 

Arrival Time

Our scheduling is designed to permit the correct amount of time to complete your service, so please arrive on time so that you may receive your full service. We recommend that you arrive at least ten minutes prior to your scheduled appointment to check in, fill out any necessary forms, relax and unwind.

For late arrivals, your appointment time may be reduced in order to finish on time for the next scheduled guest. The usual fee for the treatment will remain the same.

 

Payment

We accept Cash, Credit Card (Visa or Mastercard) or Personal Check.
Gift Certificates are available.

 

Cancellation Policy

A 24-hour notice of cancellation is required to avoid a 50% charge of services reserved.
A 48-hour notice of cancellation is required for an individual or group with scheduled services which total 2 or more hours.  No-shows will result in 100% billing equal to the total amount of services reserved. We will provide a reminder call 24 hours in advance. This is a courtesy call only and should not be relied upon. Clients are responsible for their appointments.

 

Return Policy

No refunds on product purchases. Exchange or store credit only within 30 days.

No returns on gift cards, spa packages or treatment series. Sorry, no exceptions.

 

Children

To ensure the relaxation and quiet enjoyment of your massage, children under the age of 12 are not permitted in the room. Thank you for your understanding.

 

Gratuities

Gratuities are both appropriate and appreciated!

If you have any other questions or concerns, please feel free to contact Emerald Mountain, Inc..

 

Insurance

Provider for Blue Cross and Blue Shield Insurance.

Massage Packages

Bundle Deal – Buy 6 Swedish Massages for $330

Military Discounts

Single Massages & Bundle Deals Call for details.
Massage Therapy for your mind, body and soul